GoQuest Jobs

We currently have a Full Time Supervisor position available. Email jobsft@goquest.ie with a CV and we will be in touch and/or arrange an interview. Please include your availability (when you can start) and expected salary level.

GoQuest has an opening for a full time Supervisor in a customer service role.  This is a permanent position but will be subject to a 6 month probation period as is the norm.  For part time work please see the jobs section of our website on goquest.ie/jobs. There may be an opportunity for a soon to be graduate to work part time hours for a period prior to graduating.

Summary:

The Venue Supervisor (VS) is an important operational position in the venue and carries with it a level of responsibility but is rewarding and has great potential for promotion.  The position will report to the Venue Manager.

The VS will have the responsibility of ensuring that the highest standards in operational matters continues to be achieved at GoQuest Carrickmines and that the GoQuest brand maintains its excellent reputation. 

In particular the role requires the following, though this is not a definite list of duties:

• Ensuring customers have a great time and that sessions and activities run to schedule. 
• Ensuring that the procedures & processes developed are delivered every day without fail. 
• Health & Safety – Ensure regular health and safety checks are conducted including challenges checks and fire drills. 
• Weekly operational planning meetings with VM, supervisors & full and part time staff to plan for and anticipate operational challenges.
• Dealing with customer issues
• Bookings – Ensure that bookings are completed and managed correctly and with great attention to detail.
• Miscellaneous Items including Parking Management, Heating/Cooling controls, Waste Disposal, Fire Escapes, & Weekly Walkthroughs/inspections, Outside and Inside cleanliness..

The successful candidate will likely have the following:

• Be comfortable dealing with large groups and operating to tight schedules with multiple groups over a busy (and exciting!) day.
• Have experience dealing with and supervising staff.
• Would suit someone with leisure/hotel or retail experience or qualification – someone used to multitasking and and used to process and procedures.
• First Aid, Fire Certificate or other related qualifications are a bonus but can also be completed during working hours with us.
• Proof of excellent customer service skills.
• Most Importantly you must love making people happy and always have a friendly manner and outlook.

GoQuest is an enjoyable and buzzy working environment but requires adherence to procedures and processes in operational and health and safety matters.  If you enjoy working in a fun but busy environment then we’d love to hear from you.  We have expansion plans too so there will be opportunities for further career progress.

Email jobsft@goquest.ie with a CV and we will be in touch and/or arrange an interview. Please include your availability (when you can start) and expected salary level.